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PRIVACY POLICY

1. Introduction

Welcome to Kumquat Restaurant (“Kumquat,” “we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a reservation, dine with us, or otherwise interact with our services.

By using our website or providing your information to us, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect information to ensure a seamless and personalized experience at Kumquat Restaurant. The types of data we may collect include:

a. Personal Information

When you make a reservation or interact with our services, you may provide:

  • Full name
  • Email address
  • Phone number
  • Reservation details (date, time, party size, special requests)
  • Billing and payment information (if applicable)

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited, time spent, and referring URLs
  • Cookies and similar tracking technologies (see Section 6)

c. Communication Data

If you contact us through our website, by email, or via social media, we may collect your contact details and any information you share in your message.

3. How We Use Your Information

We use your information to:

  • Process and confirm reservations or event bookings
  • Respond to inquiries and provide customer service
  • Send updates, offers, or event information (with your consent)
  • Improve our website, menus, and guest experience
  • Comply with legal and regulatory obligations

We do not sell or trade your personal data. Any sharing is strictly for operational purposes to deliver our services efficiently.

4. Sharing of Information

We may share your information with trusted third-party partners who help us provide a seamless dining and online experience, such as:

  • Reservation and booking platforms
  • Payment processors for secure transactions
  • Email and marketing service providers
  • Website and IT support teams

All third-party partners are required to protect your data and process it only for the purposes we authorize.

5. Data Retention

We keep your information only for as long as necessary to:

  • Fulfill the purposes described above
  • Comply with legal or accounting requirements
  • Maintain customer service records

You may request data correction or deletion at any time (see Section 8).

6. Cookies and Tracking Technologies

Our website uses cookies to provide a better browsing experience. Cookies help us:

  • Analyze site traffic and usage patterns
  • Remember preferences such as language or location
  • Enhance functionality and performance

You can manage or disable cookies in your browser settings. However, certain website features may not function correctly without them.

7. Data Security

We take appropriate technical and organizational steps to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

While we use secure systems, please note that no online platform can guarantee 100% security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections or deletion of your data
  • Withdraw consent for marketing communications
  • Request a copy of your data in portable form

To exercise these rights, please contact us at the details below.

9. Links to Other Websites

Our website may include links to external sites or social media pages. We are not responsible for the privacy policies or content of those third parties. Please review their individual privacy policies for more information.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The revised version will always be available on this page with the updated date.

11. Contact Us

For any questions or requests regarding your personal data or this Privacy Policy, please contact us:

Kumquat Restaurant

Email: info@kumquat.restaurant
Phone: 01892 487556
Address: 30 The Pantiles, Royal Tunbridge Wells, Kent, TN2 5TN